Shipping Policy
Last Updated: August 24, 2026
At Tsleeve, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders, along with important information regarding shipping fees, tracking, cancellations, and delivery expectations.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed outside business hours, on weekends, or during holidays will be processed on the next available business day.
Shipping & Delivery Times
Once your order has been processed and dispatched, estimated delivery times are generally 5–7 business days depending on your location and carrier availability.
Estimated Delivery Schedule
- Order Processing: 1–2 Business Days
- Transit Time: 5–7 Business Days
- Estimated Total Delivery Time: 6–9 Business Days
Please note that delivery estimates are provided as guidelines and are not guaranteed.
Shipping Fees
We charge a standard shipping fee of $10.00 USD for all orders shipped within the United States.
Any promotional shipping discounts or free shipping offers will be clearly displayed at checkout when available.
Order Cut-Off Time
Orders submitted before 5:00 PM Eastern Standard Time (EST) are usually processed the same business day whenever possible.
Orders received after the daily cut-off time will begin processing on the next business day.
Business Time Zone
Eastern Standard Time (EST/EDT) – New York, United States (GMT-05:00)
All order processing times, shipping estimates, and customer support operations are based on New York local time.
Shipping Partners
To ensure reliable delivery, Tsleeve works with trusted shipping carriers, including:
- USPS
- UPS
- FedEx
- DHL
- Regional delivery partners
Carrier selection may vary depending on the shipping destination and package requirements.
Shipping Availability
Currently, Tsleeve ships exclusively within the United States.
At this time, we do not offer international shipping services.
Modifying an Order
If you need to make changes to your order, please contact us as soon as possible.
We may be able to assist with:
- Updating shipping details
- Adjusting product quantities
- Correcting billing information
Changes cannot be guaranteed once an order enters the fulfillment process.
Shipping Address Accuracy
Customers are responsible for providing accurate shipping information at checkout.
If you notice an error in your shipping address, please contact us immediately.
Tsleeve is not responsible for delays, lost shipments, or additional charges resulting from incorrect customer-provided information.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email that includes:
- Tracking number
- Carrier details
- Shipment tracking link
Tracking updates may require up to 48 hours to appear within the carrier’s tracking system.
Cancellation Requests
Orders may be cancelled before they enter processing or shipment.
Cancellation requests should be submitted as soon as possible after placing an order.
Orders that have already shipped cannot be cancelled and will be handled under our Returns & Refund Policy.
Damaged or Defective Deliveries
If your package arrives damaged or contains a defective item, please contact us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A description of the damage or defect
- Clear photographs of the item and packaging
After review, we will determine the appropriate resolution, which may include a replacement, exchange, store credit, or refund.
Taxes & Duties
Applicable sales taxes will be calculated automatically during checkout where required by law.
Customers will see all applicable charges before completing their purchase.
Delivery Delays
While we work hard to ensure timely deliveries, delays may occasionally occur due to factors outside our control, including:
- Extreme weather conditions
- Transportation disruptions
- Peak holiday seasons
- Carrier operational delays
- Natural disasters
- Other unforeseen circumstances
Tsleeve is not liable for delays caused by shipping carriers or events beyond our reasonable control.
Lost Packages
If your tracking information indicates that your package has been delivered but you cannot locate it:
- Verify the shipping address on your order.
- Check around your property and any secure delivery locations.
- Ask family members, neighbors, or building management.
- Contact the shipping carrier for additional assistance.
If the package remains missing, please contact our support team and we will do our best to assist with the investigation.
Business Information
Business Name: Tsleeve
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-05:00)
Order Cut-Off Time: 5:00 PM (GMT-05:00)
Business Phone: +1 (551) 786-0980
Business Mail: support@tsleeve.shop
Business Address: 381 Martin Luther King Dr, Jersey City New Jersey 07304, United States