FAQs
General Questions
Q: What is Tsleeve?
A: Tsleeve is a U.S.-based online fashion store offering stylish apparel and accessories designed to combine comfort, quality, and modern style.
Q: Where is Tsleeve located?
A: Tsleeve operates from the United States and serves customers nationwide through our online store.
Q: How can I contact customer support?
A: You can contact our customer support team through the contact information provided on our Contact Us page.
Q: What are your business hours?
A: Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM Eastern Time (EST/EDT).
Q: What products does Tsleeve offer?
A: We offer a variety of fashion products, including t-shirts, casual wear, apparel, and related accessories.
Q: How can I check product availability?
A: Product availability is displayed on each product page. If an item is unavailable, it will be marked as out of stock.
Shipping & Delivery
Q: How long does order processing take?
A: Orders are generally processed within 1–2 business days after payment confirmation.
Q: What is your daily order cut-off time?
A: Orders placed before 5:00 PM Eastern Time (EST/EDT) are usually processed the same business day. Orders received after the cut-off time will be processed on the next business day.
Q: How long does delivery take?
A: Delivery typically takes 6–9 business days, depending on the destination and carrier availability.
Q: Will I receive tracking information?
A: Yes. Once your order has been shipped, a tracking number and shipping confirmation email will be sent to you.
Q: How much does shipping cost?
A: We charge a standard shipping fee of $10.00 for all orders shipped within the United States.
Q: What should I do if my order is delayed?
A: If your order has not arrived within the estimated delivery timeframe, please contact our support team for assistance.
Q: What happens if my package is lost?
A: If you believe your package has been lost in transit, contact us and we will work with the shipping carrier to investigate the issue.
Q: Can I change my shipping address after placing an order?
A: Address changes may be possible before an order is shipped. Please contact us immediately if you need to update your shipping information.
Returns & Refunds
Q: What is your return policy?
A: We accept eligible returns within 30 days of delivery, subject to the conditions outlined in our Returns & Refund Policy.
Q: What condition must returned products be in?
A: Returned items must be unused, unworn, in their original condition, and include all original packaging and accessories.
Q: Are any items non-returnable?
A: Yes. Final-sale items, clearance products, and products showing signs of use or customer-caused damage are not eligible for return.
Q: How long does it take to receive a refund?
A: Approved refunds are typically processed within 7 business days after the returned item has been received and inspected.
Q: Who pays for return shipping?
A: For returns resulting from damaged, defective, or incorrect items, Tsleeve covers return shipping costs. For all other returns, customers are responsible for return shipping expenses.
Q: What should I do if I receive a damaged item?
A: Please contact us within 48 hours of delivery and provide photographs of the item, packaging, and your order number.
Q: Can I cancel my order?
A: Orders may be cancelled before they enter processing or shipment. Once shipped, the order will be subject to our standard return process.
Orders & Payments
Q: Which payment methods do you accept?
A: We currently accept payments through:
- Paypal
Q: When will my payment be charged?
A: Payment is collected at the time your order is successfully placed.
Q: What currency are your prices displayed in?
A: All prices on our website are displayed in U.S. Dollars (USD) unless otherwise stated.
Q: Is my payment information secure?
A: Yes. We use SSL encryption and secure payment processing systems to help protect your personal and payment information.
Q: Why was my payment declined?
A: Payments may be declined due to insufficient funds, incorrect billing details, expired cards, or security checks performed by your bank or payment provider.
Q: Will I receive an order confirmation?
A: Yes. After your order is successfully placed, you will receive a confirmation email containing your order details.
Q: Do you charge sales tax?
A: Applicable sales taxes are calculated automatically during checkout based on your shipping location and local regulations.
Q: Are orders reviewed for fraud prevention?
A: Yes. To protect our customers and business, Tsleeve may review, verify, or cancel orders that appear suspicious or potentially fraudulent.
Business Information
Business Name: Tsleeve
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-05:00)
Order Cut-Off Time: 5:00 PM (GMT-05:00)
Business Phone: +1 (551) 786-0980
Business Mail: support@tsleeve.shop
Business Address: 381 Martin Luther King Dr, Jersey City New Jersey 07304, United States