Returns & Refund Policy
Last Updated: August 25, 2026
At Tsleeve, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a simple returns and refund process. Please read this policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.
1. Return Window
Eligible products may be returned within 30 days of the delivery date.
Returns Summary
- 30-day return period
- Refunds processed after inspection
- Exchanges available for eligible items
- No restocking fees
- Returns accepted for both defective and non-defective products
2. Return Eligibility
To qualify for a return, the item must:
- Be returned within 30 days of delivery.
- Be unused, unworn, and in its original condition.
- Include original packaging, tags, manuals, and accessories where applicable.
- Be free from customer-caused damage, alterations, or misuse.
Tsleeve reserves the right to refuse any return that does not meet these requirements.
3. Non-Returnable Items
The following items are not eligible for return:
- Products showing signs of wear, use, or damage after delivery.
- Items returned without original packaging or included accessories.
- Clearance, final-sale, or specially marked non-returnable products.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
Please provide:
- Order number
- Product name
- Description of the issue
- Clear photographs showing the problem
After review, we may offer a replacement, exchange, or full refund depending on the situation.
5. Change-of-Mind Returns
If you decide you no longer want an item, you may return it provided it meets all return eligibility requirements.
Please note:
- Items must remain unused and in original condition.
- Return shipping costs are the customer’s responsibility.
- Original shipping fees are non-refundable unless the return is due to our error.
- Refunds are issued after inspection and approval of the returned item.
6. How to Start a Return
Step 1 – Contact Support
Contact our customer support team and request a return authorization.
Step 2 – Provide Order Details
Include:
- Full name
- Order number
- Product(s) being returned
- Reason for the return request
Step 3 – Receive Return Instructions
Once approved, we will provide the return address and instructions for sending your item back.
Step 4 – Return the Product
Package the item securely and ship it according to the instructions provided.
Step 5 – Inspection & Approval
After receiving your return, we will inspect the product and notify you regarding approval of the refund or exchange.
7. Return Shipping Costs
The party responsible for return shipping costs depends on the reason for the return:
Customer Pays Return Shipping
- Change-of-mind returns
- Ordering the wrong item
- Ordering the wrong size, color, or variation
- Any return that is not caused by a Tsleeve error
Tsleeve Pays Return Shipping
- Damaged products received
- Defective products received
- Incorrect item shipped by Tsleeve
- Shipping errors caused by Tsleeve
8. Return Labels
Return label responsibilities vary depending on the return reason:
Customer-Provided Return Label
For the following returns, customers are responsible for obtaining, printing, and attaching their own return shipping label:
- Change-of-mind returns
- Wrong item ordered by customer
- Incorrect size or variation selected by customer
Tsleeve-Provided Return Label
For approved claims involving:
- Damaged products
- Defective products
- Incorrect items shipped by Tsleeve
A prepaid return label may be provided by Tsleeve whenever available.
Customers should always retain tracking information until the return process has been completed.
9. Refunds
Approved refunds will be issued to the original payment method used during checkout.
Refunds are generally processed within 7 business days after the returned item has been received and inspected.
Refund Coverage
Approved refunds may include:
- Purchase price of the returned item(s)
- Applicable sales taxes
- Original shipping charges when the return results from our error or a confirmed defective item
Financial institutions may require additional time before the refund appears in your account.
10. Exchanges
Tsleeve offers exchanges for eligible items based on product availability.
To qualify:
- Exchange requests must be made within the 30-day return period.
- Returned items must satisfy all eligibility requirements.
If a replacement item is unavailable, we may issue a refund instead.
11. Order Cancellations
Orders may be cancelled before processing or shipment begins.
To request a cancellation, contact us as soon as possible after placing your order.
Orders that have already been shipped cannot be cancelled and must follow the return process outlined in this policy.
12. Lost or Missing Returns
We recommend using a tracked shipping service when returning products.
Tsleeve is not responsible for:
- Returned packages lost in transit
- Returns shipped without tracking information
- Damage occurring during return shipment due to insufficient packaging
Please keep your shipping receipt and tracking information until your return has been fully processed.
13. Contact Us
If you have questions regarding returns, exchanges, refunds, or cancellations, please contact our customer support team for assistance.
Business Information
Business Name: Tsleeve
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday) (GMT-05:00)
Order Cut-Off Time: 5:00 PM (GMT-05:00)
Business Phone: +1 (551) 786-0980
Business Mail: support@tsleeve.shop
Business Address: 381 Martin Luther King Dr, Jersey City New Jersey 07304, United States