Frequently Asked Questions (FAQ)

General Questions

Q1: What is TSLEEVE?

A: TSLEEVE is an online clothing brand offering stylish, comfortable, and versatile T-shirts designed for everyday wear.

Q2: Where are you based?

A: We operate as an online store serving customers across the United States.

Q3: What type of products do you sell?

A: We specialize in premium-quality T-shirts designed for comfort, simplicity, and everyday style.

Q4: Are your T-shirts suitable for daily wear?

A: Yes. Our T-shirts are designed to be comfortable, durable, and suitable for everyday use.

Q5: How can I contact customer support?

A: You can contact us via email at support@tsleeve.com.

⸻

Shipping & Delivery

Q6: How long does delivery take?

A: Orders are typically delivered within 3–7 business days after dispatch.

Q7: How long does it take to process an order?

A: Orders are processed within 1–3 business days (Monday–Friday).

Q8: Do you offer free shipping?

A: Yes. We offer free standard shipping on all orders within the United States.

Q9: Do you ship internationally?

A: Currently, we only ship within the United States.

Q10: How can I track my order?

A: Once your order is shipped, you will receive a tracking number via email.

Q11: What if my order is delayed?

A: Shipping delays may occasionally occur due to carrier issues or high order volumes. Please contact us if your order is significantly delayed.

⸻

Returns & Refunds

Q12: What is your return policy?

A: We offer a 30-day return policy for eligible defective and non-defective items.

Q13: What condition should the item be in for a return?

A: Items must be unused, unwashed, in their original packaging, and in resellable condition.

Q14: Who pays for return shipping?

A: Customers pay return shipping costs unless the item is defective, damaged, or incorrect.

Q15: How long do refunds take?

A: Refunds are processed within 7–10 business days after inspection.

Q16: Can I exchange an item?

A: Yes. Exchanges are available for the same or similar items, subject to availability.

Q17: What if I receive a damaged item?

A: Contact us within 48 hours of delivery and provide photos so we can resolve the issue.

⸻

Orders & Payments

Q18: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, Klarna, and other supported payment methods.

Q19: Can I cancel my order?

A: Yes. Orders can be cancelled within 12 hours of being placed.

Q20: Can I change my order after placing it?

A: Yes, changes can be requested within 12 hours, before processing begins.

Q21: What happens if my payment is declined?

A: Your order will not be processed. Please try another payment method or contact your bank.

Q22: Is my payment information secure?

A: Yes. All transactions are encrypted and processed securely.

Q23: Will I receive an order confirmation?

A: Yes. You will receive an order confirmation email after successful payment.

⸻

If you have additional questions, feel free to contact us anytime.

Thank you for choosing TSLEEVE.